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Terms & Conditions


Your purchase from Factory Direct Linen indicates your agreement to the terms and conditions stated in this document without any limitation or qualification. Factory Direct Linen may - at any time and without notice - revise any and all content on this website as well as other publications and communications including, but not limited to, the terms and conditions stated in this document. You are bound by any such revisions and should therefore review this document as well as other publications and communications as often as you deem necessary to stay fully informed of content changes.

The section titles in this legal notice are for convenience only and have no legal or contractual effect.

Return Policy

Orders are returnable with a 20% re-stock fee IF all five criteria below are met:

  1. The phrase "CUSTOM ITEM" does not appear in the product's name. "CUSTOM ITEMS" are non-returnable.
  2. The product has not been used, laundered, damaged, or altered.
  3. The product is returned in its original packaging.
  4. A Return Authorization Number has been issued by Factory Direct Linen BEFORE the product is returned. (Your request for a Return Authorization Number must be made within 5 calendar days of delivery to the "shipping address" you specified when your order was placed. Unauthorized returns will be refused.)
  5. The outside of each carton being returned is clearly labeled with the Return Authorization Number you were assigned.

Freight to your "shipping address" is non-refundable; return freight is the responsibility of the buyer.

To request a Return Authorization Number, simply contact us and provide us with:

  1. Your Login E-mail Address to the FactoryDirectLinen.com website.
  2. The Order Number assigned to your order by Factory Direct Linen.
  3. A list of the products and quantities you want to return.
  4. A reason for the return (EXAMPLES: changed my mind, product did not fit my needs, product did not meet my quality expectations, product's color did not meet my expectations, etc.)


Each product offered on this website quotes an estimated number of business days to ship. This information is provided as a good faith estimate only. Your actual ship date could be a few business days earlier or later. After your order ships, you will receive a Ship Notification e-mail with tracking number. Allow 2 - 6 additional business days for delivery depending on the "shipping address" you specified at checkout.

NOTE: Most of our products ship from the Midwest and Southeast regions of the United States.


Inventory is allocated on a first come, first serve basis. While we do our best to anticipate demand, we do occasionally run out of stock on some products. If we are out of stock on an item you order, we will notify you of the delay by e-mail and let you know when your order can ship. If the revised ship date is not soon enough to meet your needs, you may cancel your order without penalty or obligation.


Factory Direct Linen reserves the right to substitute a more expensive, similar product for a less expensive, similar product without notice unless the customer has specifically requested - in writing (by e-mail) - that no substitutions be made.

Change an Order

Orders cannot be changed, only cancelled. The best way to "change" an order you have placed is to cancel the original order and submit a replacement order.

Cancel an Order

You may cancel an order for any standard product without penalty IF your cancellation request is received 1 full business day before your order ships. The definition of a "standard product" is any product that does NOT contain the phrase "CUSTOM ITEM" in the product's name. "CUSTOM ITEMS" are non-cancelable.

Orders must be cancelled in full (individual line items cannot be cancelled).

To cancel an order, simply contact us and provide us with your Login e-Mail Address and the Order Number assigned to your order by Factory Direct Linen.

Accuracy of Content (Images, Graphics, Colors, Text, etc.)

Factory Direct Linen has made a good faith effort to accurately portray each product listed on this website with content (images, graphics, colors, text, etc.). However, we cannot guarantee that your computer monitor will display these content elements as they were displayed on our computers when this work was created and determined to be accurate, or that your interpretation of the content will, for you, accurately communicate the meaning we intended. As a result, all content contained on this website is for your reference only.

Your purchase indicates your agreement that under no circumstances, including, but not limited to, negligence, shall Factory Direct Linen, its subsidiaries, affiliates, officers, agents, partners, or employees be liable for any direct, indirect, incidental, special, or consequential damages that result from your use of the content contained on this website. In no event shall Factory Direct Linen's total liability to you for all damages, losses, and causes of action exceed the amount paid by you to access this website.

Buyer Certifications and Agreements

Buyer certifies that he/she is the individual stated in the Factory Direct Linen account used to make purchases from this website.

Buyer certifies that he/she is authorized to make purchases on behalf of the company/organization stated in the Factory Direct Linen account used to make purchases from this website.

Buyer agrees to a personal guarantee to pay the grand total amount of each order specified on the Proof and Accept Order page at checkout.

Buyer agrees that he/she is responsible for the security and condition of the product(s) ordered from this website after the product(s) are delivered to the "shipping address" specified by the buyer at checkout.

Buyer agrees to hold Factory Direct Linen and its subsidiaries, affiliates, officers, agents, partners, and employees harmless from any claim or demand, including reasonable attorneys fees, made in connection with missing or damaged merchandise incurred after delivery to the "shipping address" specified by the buyer at checkout.


All pricing on this website is subject to change without notice.


This agreement constitutes the entire agreement between Factory Direct Linen and you with respect to the subject matter contained in this agreement and supersedes all previous and contemporaneous agreements, proposals, and communications, written and oral. This agreement shall be governed by and construed in accordance with the laws of the State of Illinois. Any litigation arising out of, or in any manner related to, your use (or use by a third-party) of this website or any other Factory Direct Linen publication or service shall be commenced and maintained in a Circuit Court within the State of Illinois. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.


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